.crm-root{--brand:#ff6a3d;--brand2:#ff8a5c;--brandGlow:#ff6a3d73;--txt:#f4f6fb;--mut:#e9eef8a8;--mut2:#e9eef866;--glass:#ffffff12;--glassHi:#ffffff1c;--stroke:#ffffff24;--stroke2:#ffffff14;--blue:#5aa0ff;--green:#43e5a0;--amber:#ffc451;--red:#ff6b6b;--purple:#b98bff;--cyan:#54d6e0;--r:18px;color:var(--txt);background:#0a0d18;font-family:-apple-system,BlinkMacSystemFont,SF Pro Display,Poppins,Segoe UI,Roboto,sans-serif;font-size:14px;position:fixed;inset:0;overflow:hidden}.crm-root *{box-sizing:border-box}.crm-bg{z-index:-2;background:#0a0d18;position:fixed;inset:0;overflow:hidden}.crm-bg .blob{filter:blur(90px);opacity:.55;border-radius:50%;animation:22s ease-in-out infinite cfloat;position:absolute}.crm-bg .b1{background:radial-gradient(circle,#ff6a3d,#0000 70%);width:620px;height:620px;top:-160px;left:-120px}.crm-bg .b2{background:radial-gradient(circle,#5c6bff,#0000 70%);width:560px;height:560px;animation-delay:-7s;bottom:-180px;right:-100px}.crm-bg .b3{opacity:.4;background:radial-gradient(circle,#9b4dff,#0000 70%);width:480px;height:480px;animation-delay:-13s;top:32%;left:44%}.crm-bg .b4{opacity:.35;background:radial-gradient(circle,#12c2b0,#0000 70%);width:420px;height:420px;animation-delay:-4s;bottom:20%;left:8%}@keyframes cfloat{0%,to{transform:translate(0)scale(1)}33%{transform:translate(60px,-40px)scale(1.08)}66%{transform:translate(-40px,30px)scale(.95)}}.crm-root button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}.crm-root input,.crm-root select,.crm-root textarea{font-family:inherit}.crm-root ::-webkit-scrollbar{width:9px;height:9px}.crm-root ::-webkit-scrollbar-thumb{background:#ffffff24;border-radius:20px}.glass{background:var(--glass);-webkit-backdrop-filter:blur(26px)saturate(180%);border:1px solid var(--stroke);border-radius:var(--r);box-shadow:0 8px 40px #0006,inset 0 1px #ffffff1a}.crm-shell{grid-template-columns:238px 1fr;gap:14px;height:100vh;padding:14px;display:grid}.crm-center{justify-content:center;align-items:center;height:100vh;display:flex}.spin{border:3px solid #fff3;border-top-color:var(--brand);border-radius:50%;width:34px;height:34px;animation:1s linear infinite sp}@keyframes sp{to{transform:rotate(360deg)}}.logo{align-items:center;gap:11px;display:flex}.logo .mark{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;width:36px;height:36px;box-shadow:0 6px 20px var(--brandGlow),inset 0 1px 0 #fff6;border-radius:11px;justify-content:center;align-items:center;font-weight:800;display:flex}.logo b{font-size:15px;display:block}.logo small{color:var(--mut2);font-size:11px}.side{flex-direction:column;padding:0;display:flex;overflow:hidden}.side .logo{border-bottom:1px solid var(--stroke2);padding:18px}.nav{flex:1;padding:12px 10px;overflow:auto}.nav .grp{text-transform:uppercase;letter-spacing:1px;color:var(--mut2);margin:14px 12px 7px;font-size:10.5px;font-weight:700}.nav a{color:var(--mut);cursor:pointer;border-radius:11px;align-items:center;gap:11px;margin-bottom:3px;padding:10px 12px;font-size:13.5px;display:flex}.nav a .ct{background:#ffffff17;border-radius:20px;margin-left:auto;padding:1px 8px;font-size:11px}.nav a:hover{color:var(--txt);background:#ffffff0f}.nav a.on{color:#fff;background:linear-gradient(135deg,#ff6a3d38,#ff8a5c1a);border:1px solid #ff6a3d4d}.nav a.on .ct{background:var(--brand);color:#fff}.me{border-top:1px solid var(--stroke2);align-items:center;gap:11px;padding:13px 15px;display:flex}.av{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:flex;box-shadow:inset 0 1px #ffffff59}.me .av{background:linear-gradient(135deg,var(--brand),var(--brand2));width:34px;height:34px;font-size:13px}.me .info b{font-size:13px;display:block}.me .info span{color:var(--mut2);font-size:11px}.me .out{color:var(--mut2);margin-left:auto;font-size:17px}.main{flex-direction:column;padding:0;display:flex;overflow:hidden}.top{border-bottom:1px solid var(--stroke2);align-items:center;gap:14px;height:60px;padding:0 22px;display:flex}.top h1{margin:0;font-size:17px;font-weight:600}.crumb{color:var(--mut2);cursor:pointer}.crumb:hover{color:var(--txt)}.content{flex:1;padding:22px;overflow:auto}.kpis{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:16px;display:grid}.kpi{padding:17px 18px}.kpi .lab{color:var(--mut);align-items:center;gap:8px;margin-bottom:10px;font-size:12px;display:flex}.kpi .val{letter-spacing:-.5px;font-size:28px;font-weight:700}.kpi .dl{color:var(--mut2);margin-top:6px;font-size:11.5px}.dot{border-radius:50%;width:8px;height:8px;display:inline-block}.panel{margin-bottom:14px;padding:18px 20px}.panel .ph{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.panel h3{margin:0;font-size:14px;font-weight:600}.panel .ph p{color:var(--mut2);margin:2px 0 0;font-size:12px}.grid2{grid-template-columns:1.4fr 1fr;gap:14px;margin-bottom:14px;display:grid}.tag{color:var(--mut);background:#ffffff14;border-radius:20px;padding:3px 9px;font-size:10.5px;font-weight:600}.tag.live{color:#7ff0c4;background:#43e5a029}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:14px;display:flex}.chip{background:var(--glass);border:1px solid var(--stroke);color:var(--mut);border-radius:22px;padding:7px 14px;font-size:12.5px}.chip.on{color:#fff;background:linear-gradient(135deg,#ff6a3d47,#ff8a5c24);border-color:#ff6a3d66}.spacer{margin-left:auto}.btn{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;box-shadow:0 6px 18px var(--brandGlow);border-radius:10px;padding:9px 15px;font-size:13px;font-weight:600}.btn.ghost{background:var(--glassHi);border:1px solid var(--stroke);box-shadow:none}.btn.sm{padding:7px 12px;font-size:12.5px}.btn:disabled{opacity:.5}.tbl{overflow:hidden}.arow{border-bottom:1px solid var(--stroke2);align-items:center;gap:12px;padding:13px 18px;display:grid}.arow.head{color:var(--mut2);text-transform:uppercase;letter-spacing:.6px;background:#ffffff08;font-size:10.5px;font-weight:700}.arow:last-child{border-bottom:none}.arow.click{cursor:pointer}.arow.click:hover{background:#ffffff0d}.tid{color:var(--brand2);font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:12px}.subj b{font-size:13.5px;font-weight:600;display:block}.subj span{color:var(--mut2);font-size:12px}.req{align-items:center;gap:11px;display:flex}.req .info b{font-size:13px;display:block}.req .info span{color:var(--mut2);font-size:12px}.badge{border:1px solid #0000;border-radius:20px;align-items:center;gap:6px;padding:4px 10px;font-size:11.5px;font-weight:600;display:inline-flex}.b-new{color:#8fbcff;background:#5aa0ff24}.b-open{color:#6ff0c0;background:#43e5a024}.b-pending{color:#ffd587;background:#ffc45124}.b-hold{color:#cbb0ff;background:#b98bff24}.b-resolved{color:#7ff0c4;background:#43e5a02e}.b-closed{color:var(--mut);background:#ffffff14}.p-urgent{color:#ff7a7a}.p-high{color:#ffc451}.p-normal{color:#8fbcff}.p-low{color:var(--mut2)}.detail{grid-template-columns:1fr 320px;gap:14px;display:grid}.thread{flex-direction:column;min-height:540px;display:flex;overflow:hidden}.thread .dh{border-bottom:1px solid var(--stroke2);padding:18px 20px}.thread .dh h2{margin:0 0 8px;font-size:18px}.thread .dh .meta{color:var(--mut2);flex-wrap:wrap;align-items:center;gap:12px;font-size:12.5px;display:flex}.msgs{flex-direction:column;flex:1;gap:14px;padding:18px 20px;display:flex;overflow:auto}.msg{gap:11px;display:flex}.msg .bub{border:1px solid var(--stroke2);background:#ffffff0d;border-radius:14px;max-width:80%;padding:11px 14px}.msg.agent{flex-direction:row-reverse}.msg.agent .bub{background:#5a78ff24;border-color:#5a78ff47}.msg.note .bub{background:#ffc4511f;border-color:#ffc45147}.msg .who{color:var(--mut2);margin-bottom:5px;font-size:11.5px}.msg .who b{color:var(--txt)}.note-tag{color:#ffd587;background:#ffc45138;border-radius:5px;margin-left:6px;padding:1px 6px;font-size:9.5px;font-weight:700}.msg .bd{white-space:pre-wrap;font-size:13.5px;line-height:1.55}.reply{border-top:1px solid var(--stroke2);padding:13px 16px}.reply .tabs{gap:14px;margin-bottom:10px;display:flex}.reply .tabs button{color:var(--mut2);border-bottom:2px solid #0000;padding:3px 0;font-size:12.5px}.reply .tabs button.on{color:var(--txt);border-color:var(--brand)}.inp{border:1px solid var(--stroke);width:100%;color:var(--txt);background:#ffffff0f;border-radius:10px;outline:none;padding:10px 12px;font-size:13.5px}textarea.inp{resize:vertical;min-height:74px}.card{padding:16px 17px}.card h3{text-transform:uppercase;letter-spacing:.6px;color:var(--mut2);margin:0 0 13px;font-size:11px}.kv{justify-content:space-between;align-items:center;margin-bottom:12px;font-size:13px;display:flex}.kv label{color:var(--mut)}.msel{border:1px solid var(--stroke);color:var(--txt);background:#ffffff0f;border-radius:9px;outline:none;padding:6px 9px;font-size:12.5px}.dispo-btn{background:linear-gradient(135deg,var(--green),#27b784);color:#04241a;border-radius:11px;width:100%;margin-top:4px;padding:11px;font-size:13.5px;font-weight:700}.usebar{margin-bottom:14px}.usebar .t{color:var(--mut);justify-content:space-between;font-size:12.5px;display:flex}.usebar .t b{color:var(--txt)}.bar{background:#ffffff14;border-radius:20px;height:9px;margin-top:7px;overflow:hidden}.bar>i{border-radius:20px;height:100%;display:block}.toast{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);color:#ffd0c4;z-index:90;background:#14141eeb;border:1px solid #ff6a3d66;border-radius:12px;padding:12px 20px;font-size:13px;position:fixed;bottom:24px;left:50%;transform:translate(-50%)}.empty{text-align:center;color:var(--mut2);padding:30px}.donut{align-items:center;gap:16px;display:flex}.legend{flex:1;font-size:12.5px}.legend .li{align-items:center;gap:8px;margin-bottom:9px;display:flex}.legend .li:last-child{margin-bottom:0}.legend .sw{border-radius:3px;flex-shrink:0;width:11px;height:11px}.legend .li b{font-variant-numeric:tabular-nums;margin-left:auto}.chart-x{color:var(--mut2);justify-content:space-between;margin-top:6px;font-size:10.5px;display:flex}.flow{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.flow .step{border:1px solid var(--stroke2);color:var(--mut);background:#ffffff0f;border-radius:10px;padding:9px 13px;font-size:12px}.flow .step b{color:var(--txt)}.flow .arr{color:var(--brand);font-weight:700}.modal-bg{-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);z-index:80;background:#06081099;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal{padding:24px}.browser{border:1px solid var(--stroke);background:#0a0d1899;border-radius:16px;overflow:hidden}.bbar{border-bottom:1px solid var(--stroke2);background:#ffffff0d;align-items:center;gap:6px;padding:10px 13px;display:flex}.bbar .d{border-radius:50%;width:11px;height:11px}.burl{color:var(--mut);background:#00000040;border-radius:7px;flex:1;margin-left:10px;padding:5px 13px;font-size:11.5px}.support-panel{border:1px solid var(--stroke);background:#141826e6;border-radius:16px;width:300px;overflow:hidden}.sp-head{background:linear-gradient(135deg,var(--brand),var(--brand2));padding:15px 17px}.sp-head b{color:#fff;font-size:14.5px}.sp-head span{color:#ffffffd9;margin-top:2px;font-size:11.5px;display:block}.email-prev{color:#1a1a1a;background:#fff;border-radius:14px;max-width:560px;margin:0 auto;overflow:hidden}.email-prev .eh{color:#fff;background:linear-gradient(135deg,#ff6a3d,#ff8a5c);padding:20px 24px;font-size:17px;font-weight:700}.email-prev .eb{color:#333;padding:24px;font-size:14px;line-height:1.6}.email-prev .c2{background:#f6f7f9;border:1px solid #e6e8ec;border-radius:8px;margin:14px 0;padding:14px}.email-prev .c2 .r{justify-content:space-between;padding:4px 0;font-size:13px;display:flex}.email-prev .ef{color:#888;text-align:center;background:#f6f7f9;border-top:1px solid #e6e8ec;padding:14px 24px;font-size:11.5px}.crm-root select option,.crm-root .msel option,.crm-root .inp option{color:#1a1a1a;background:#fff}.cq-list{flex-direction:column;gap:9px;display:flex}.cq-item{border:1px solid var(--stroke2);background:var(--glass);cursor:pointer;border-radius:13px;align-items:center;gap:12px;padding:13px 14px;display:flex}.cq-item:hover{background:var(--glassHi);border-color:var(--stroke)}.cq-item b{font-size:13.5px}.cq-user{background:var(--glass);border:1px solid var(--stroke2);border-radius:14px;align-items:center;gap:13px;margin-bottom:14px;padding:14px 16px;display:flex}.cq-user b{font-size:15px}.cq-tabs{border-bottom:1px solid var(--stroke2);gap:4px;margin-bottom:16px;display:flex}.cq-tabs button{color:var(--mut);background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-1px;padding:11px 15px;font-size:13.5px;font-weight:600}.cq-tabs button.on{color:var(--txt);border-bottom-color:var(--brand)}.cq-tabs .ct{background:var(--brand);color:#fff;border-radius:20px;margin-left:6px;padding:1px 7px;font-size:10.5px;font-weight:700}.cq-card{border:1px solid var(--stroke2);background:var(--glass);border-radius:14px;margin-bottom:13px;overflow:hidden}.cq-qh{border-bottom:1px solid var(--stroke2);background:#ffffff0a;align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.cq-num{background:var(--brand);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:12px;font-weight:700;display:flex}.cq-qt{color:var(--txt);font-size:14px;font-weight:600}.cq-tag{color:var(--mut2);margin-top:3px;font-size:11px}.cq-ta{resize:vertical;width:100%;min-height:150px;font-size:13px;line-height:1.6}.cq-bar{justify-content:space-between;align-items:center;margin-top:10px;display:flex}.inp{background:var(--glass);border:1px solid var(--stroke);color:var(--txt);border-radius:10px;outline:none;padding:10px 12px;font-size:13px}.inp:focus{border-color:var(--brand)}.cal-grid{grid-template-columns:repeat(7,1fr);gap:6px;display:grid}.cal-grid .dow{color:var(--mut2);text-align:center;padding:4px 0;font-size:11px;font-weight:600}.cal-cell{border:1px solid var(--stroke2);background:var(--glass);border-radius:10px;min-height:76px;padding:6px;font-size:12px}.cal-cell.mut{background:0 0;border-color:#0000}.cal-cell.today{border-color:var(--brand);box-shadow:0 0 0 1px var(--brand) inset}.cal-cell .dn{color:var(--mut);font-size:11.5px;font-weight:600}.cal-ev{color:#bcd8ff;cursor:pointer;white-space:nowrap;text-overflow:ellipsis;background:#5aa0ff29;border-radius:6px;margin-top:4px;padding:3px 5px;font-size:10px;overflow:hidden}.cal-ev.live{color:#7ff0c4;background:#43e5a02e}.cal-ev.completed{opacity:.55}.cmsg-body{flex-direction:column;gap:11px;height:440px;padding:18px;display:flex;overflow-y:auto}.cmsg{white-space:pre-wrap;border-radius:14px;max-width:78%;padding:10px 13px;font-size:13px;line-height:1.5}.cmsg.them{background:var(--glassHi);border:1px solid var(--stroke2);align-self:flex-start}.cmsg.me{background:linear-gradient(135deg,var(--brand),var(--brand2));color:#fff;align-self:flex-end}.cmsg.sys{background:var(--glass);color:var(--mut2);border-radius:20px;align-self:center;padding:6px 12px;font-size:11.5px}.cmsg.qa{border:1px solid #ffc45140;border-left:3px solid var(--amber);background:#ffc45114;align-self:flex-start;max-width:90%}.cmsg.qa .ql{color:var(--amber);text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:700;display:block}.cmsg.qa .qq{color:var(--txt);margin:3px 0 6px;font-weight:600}.cmsg-foot{border-top:1px solid var(--stroke2);gap:10px;padding:12px 14px;display:flex}.cmsg-foot textarea{resize:none;flex:1;min-height:42px;max-height:120px}.cset-row{border-bottom:1px solid var(--stroke2);align-items:center;gap:12px;padding:12px 4px;display:flex}.cset-row:last-child{border-bottom:none}.cset-row b{font-size:13.5px}.cset-toggle{color:var(--mut);white-space:nowrap;cursor:pointer;align-items:center;gap:6px;font-size:12.5px;display:flex}.cset-toggle input{width:15px;height:15px;accent-color:var(--brand)}.cset-form{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.cset-form .inp{background:var(--glass)}.crm-root .srow{transition:background .12s}.crm-root .srow:hover{background:#ffffff12}.cq-timerbar{border:1px solid var(--stroke2);background:#ffffff05;border-radius:12px;flex-wrap:wrap;align-items:center;gap:14px;margin:0 0 14px;padding:9px 14px;display:flex}.cq-timerbar .tmr{font-variant-numeric:tabular-nums;border-radius:8px;padding:4px 12px;font-size:15px;font-weight:700}.tmr.idle{color:var(--mut);background:#ffffff0d}.tmr.live{color:#43e5a0;background:#43e5a024}.tmr.low{color:#ffc451;background:#ffc45124}.tmr.end{color:#ff9a9a;background:#ff5a5a29}.cq-gift{flex-wrap:wrap;align-items:center;gap:7px;margin-left:auto;display:flex}.cq-split{grid-template-columns:1fr 1fr;align-items:start;gap:14px;display:grid}.cq-colh{border-bottom:1px solid var(--stroke2);color:var(--txt);padding:12px 14px;font-size:13px;font-weight:700}.cq-chatcol{flex-direction:column;height:620px;display:flex}.cq-chatcol .cmsg-body{flex:1;height:auto;min-height:0}.cq-ancol{flex-direction:column;gap:12px;max-height:620px;padding-right:2px;display:flex;overflow-y:auto}@media (max-width:1100px){.cq-split{grid-template-columns:1fr}.cq-chatcol{height:460px}.cq-ancol{max-height:none;overflow:visible}}.logo .mark-img{object-fit:contain;background:#fff;border-radius:11px;width:36px;height:36px;padding:4px;box-shadow:0 2px 8px #00000040}.crm-loginbg{z-index:-2;background-color:#f2efe8;background-image:linear-gradient(#8e211c0f 1px,#0000 1px),linear-gradient(90deg,#8e211c0f 1px,#0000 1px);background-position:0 0;background-repeat:repeat;background-size:30px 30px;background-attachment:scroll;background-origin:padding-box;background-clip:border-box;position:fixed;inset:0}.crm-loginbg:after{content:"";background:radial-gradient(1100px 560px at 50% -8%,#ffffffbf,#0000 62%);position:absolute;inset:0}.crm-login-scope .glass{background:#141a2b;border:1px solid #ffffff17;box-shadow:0 30px 70px #5a321938}